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Frequently Asked Questions
Courses and Exams
1.
Is there a time limit for the courses?
2.
Can you mail me the course material?
3.
I took a course and when I hit submit I got directed to the login page. Where can I find my score and download my certificate?
4.
Will you be adding more courses to your existing course list?
5.
When will I receive my certificate of completion?
6.
What happens if I fail a course?
7.
I passed a course but now I don't see it in my shopping cart. Where is it?
8.
Where can I find a list of courses I have completed?
9.
I cannot view the reading material and/or my certificate. What should I do?
General
10.
Grievances
11.
How many continuing education hours can I get through online learning?
12.
Are you approved in my state?
13.
Do you provide phone support?
14.
How is continuing education calculated?
Membership
15.
Can I sign up for the unlimited membership for only one year?
16.
How do I cancel my membership?
Pricing and Payment
17.
What payment methods do you accept?
18.
Is the website secure? Is my information secure?
19.
Can I get a refund if I'm not satisfied?