Frequently Asked Questions


General

1. How many continuing education hours can I get through online learning?
2. Are you approved in my state?
3. Do you provide phone support?
4. How are continuing education units calculated?

Membership

5. Can I sign up for the unlimited membership for only one year?
6. How do I cancel my membership?

Pricing and Payment

7. What payment methods do you accept?
8. Is the website secure? Is my information secure?
9. Can I get a refund if I'm not satisfied?

Courses and Exams

10. Is there a time limit for the courses?
11. Can you mail me the course material?
12. I took a course and when I hit submit I got directed to the login page. Where can I find my score and download my certificate?
13. Will you be adding more courses to your existing course list?
14. When will I receive my certificate of completion?
15. What happens if I fail a course?
16. I passed a course but now I don't see it in my shopping cart. Where is it?
17. Where can I find a list of courses I have completed?
18. I cannot view the reading material and/or my certificate. What should I do?